the
Building
UX
Practice
Walt Disney Studios
Establishing UX Operations
Dream Builders
“I dream, I test my dreams against my beliefs, I dare
to take risks, and I execute my vision to make those dreams come true.”
- Walt Disney
Heading up the first-ever UX team for 140 Studio apps meant examining, unifying and elevating the delightful (and usable) qualities of these applications, used by internal employees, vendors, and customers.
Bring the Magic Inside
Establishing Operations
Challenge:
How to support 140 products across an organization when it begins with just you?
Goal & Solution:
I was hired to establish, identify, hire and scale a team of multi-disciplined UX practitioners.
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In order to do this, I had to seriously look at building UX Operations, define roles, processes and procedures and put them into place.
Below are some of the sample slide decks used for executive presentations as well as onboarding.
Establish
UX Ops
System
Unified, platform-agnostic
visual & interaction library
Key Roles
Interaction Designer
Establishing roles early on was vital to the growth and operations of the UX group. In this way, we could identify team needs and head count as projects grew.
(Video Below: 4 Minutes)
Product
Designer
User Experience
Researcher
Information
Architect
&
Phases
In today's Agile environment, it is vital to run a team that is empathetic, creative and nimble.
Below is one of our training videos and depicts our team's Lean UX process in an Agile organization.
Lean Processes
A
UX Primer
and
KPIs
User experience is about meeting the needs of our customer while bringing about business to increase the bottom line. Therefore, a system of measurable UX KPIs were established to benchmark, improve existing experiences and show business benefit.
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